Busy phones, active buyers
Answer incoming vehicle inquiries when the team is tied up. Call routing and simultaneous capacity are planned for your volume.
Automotive
You're on a test drive. Another buyer calls about a car.
The SATORID AI Concierge™ answers vehicle inquiries by phone and WhatsApp. Your sales team receives the vehicle reference, buying timeline, and test-drive or callback request.
Inventory, CRM, and calendar access are connected only where included in your project.
THE REAL-WORLD CHALLENGE
Match the inquiry to the vehicle and location.
Model, stock reference, and location determine who should respond. The Concierge captures that context with buying interest and requested follow-up. Inventory answers require an agreed data connection.
The right store and salesperson
Capture vehicle reference, location, and buyer questions so the right person can follow up.
Test drives without guesswork
Book when inventory and calendar access support it; otherwise, pass along a requested time for confirmation.
THE CONVERSATIONS THAT MATTER
Give sales the details behind the inquiry.
Whether the buyer asks about availability, a test drive, or a trade-in, your team gets a defined follow-up.
01
A specific vehicle
Capture the stock reference or model, store location, buying interest, and open questions.
WHAT YOUR TEAM GETS
A vehicle-specific lead for the responsible salesperson.
02
A test drive
Confirm the vehicle, preferred time, and location; check connected availability if included.
WHAT YOUR TEAM GETS
A booked test drive with suitable integration—or a time request awaiting confirmation.
03
A trade-in
Collect basic vehicle details and buyer interest without presenting an unverified valuation.
WHAT YOUR TEAM GETS
A trade-in inquiry for your team to assess and price.
04
A sales callback
Identify the issue, store, and owner under your routing rules.
WHAT YOUR TEAM GETS
A callback brief with the vehicle and question already attached.
GUIDED EXAMPLE
See how a vehicle inquiry unfolds.
These fictional examples show a call and chat. They don't check live inventory or book a test drive.
Automotive · Vehicle call
A BETTER HANDOFF
A buyer brief your salesperson can use.
The details depend on the conversation and your connected systems. Typical fields include:
- 01Vehicle reference or model
- 02Store location and responsible salesperson
- 03Purchase, lease, or trade-in interest
- 04Requested test drive or callback
- 05Unanswered questions for sales
LET'S TALK
How should vehicle inquiries reach the right salesperson?
Let's review inventory data, locations, and calendars for your first use case.